FAQ

What’s in the box?

Each season our subscription boxes will contain 7-10 quality items from the amazing Canadian artisans, brands & businesses you love! From beauty (makeup, skincare & haircare), jewelry, stationary, wellness, pantry items, housewares & more! Each luxury lifestyle box is curated by boss babe Jessica Avellino. If it isn’t something that she would love or use, she will not be sending it out to her #TGR babes.

When will my boxes arrive?

We are a Seasonal Subscription Box that Ships:

Mid-March
Mid-June
Mid-September
Mid-December

Do you ship internationally?

At this time we only offer shipping within Canada. (Psst – It's FREE!). 

Do you charge for shipping?

Good news! We are proud to offer FREE CANADIAN SHIPPING on all Subscription box orders!

How does billing work?

Please refer to our Terms & Conditions for more information.

Is there a cut off date for Subscriptions?

Please refer to our Terms & Conditions for more information.

Do you take returns or exchanges?

#TGR Subscription Boxes are final sale. Please refer to our Terms & Conditions for more information on our cancellation policies. If you receive a box that is damaged or if any products are damaged please contact us within 14 days of receiving your box at hello@thegiftrefinery.ca. Please attach a photo of the damaged box or product with your e-mail and we will get back to you as soon as possible. Please notify us if there is any issue with the delivery of your package and we will work with Canada Post to find a solution. For clarification, packages marked delivered by Canada Post will be deemed to be delivered. 

How do I cancel my subscription?

We are so sad to see you go, but we totally understand that lifestyles and preferences can change! Please refer to our Terms & Conditions for more information on our cancellation policy.