Frequently Asked Questions
What's in the box?
Each season our seasonal one time purchase boxes will contain 7-10 quality items from the amazing Canadian artisans, brands & businesses you love! From beauty (makeup, skincare & haircare), jewelry, stationary, wellness, pantry items, housewares & more! Each luxury lifestyle box is curated by boss babe Jessica Avellino. If it isn’t something that she would love or use, she will not be sending it out to her #TGR babes.
When will my boxes arrive?
We are a Seasonal One Time Purchase Box that Ships:

Mid-March
Mid-June
Mid-September
Mid-December

Do you ship internationally?
At this time we only offer shipping within Canada. (Psst – It's FREE!). PLEASE NOTE: In the event of a Canada Post Strike we will ship via an alternate carrier ie: UPS or FedEX. If you have a PO box alternate carriers do not allow us to ship to PO Boxes. Please provide an alternative shipping address when ordering. 
Do you charge for shipping?
Good news! We are proud to offer FREE CANADIAN SHIPPING on all Seasonal box orders!
How does billing work?
Please refer to our Terms & Conditions for more information.
Is there a cut off date for Seasonal Boxes?
Please refer to our Terms & Conditions for more information
Do you allow returns or exchanges?
TGR Seasonal Boxes and One Time Purchase Boxes are final sale. Please refer to our Terms & Conditions for more information on our cancellation policies. If you receive a box that is damaged or if any products are damaged please contact us within 14 days of receiving your box at hello@thegiftrefinery.ca. Please attach a photo of the damaged box or product with your e-mail and we will get back to you as soon as possible. Please notify us if there is any issue with the delivery of your package and we will work with Canada Post to find a solution. For clarification, packages marked delivered by Canada Post will be deemed to be delivered.
How do I cancel my subscription?
We are so sad to see you go, but we totally understand that lifestyles and preferences can change! Please refer to our Terms & Conditions for more information on our cancellation policy. PLEASE NOTE: Our Seasonal and Annual Subscriptions are not available at this time. We currently offer our TGR Seasonal Boxes as One Time Purchase Boxes. 

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